The Federal Road Safety Corps (FRSC), Akwa Ibom Command, has charged its personnel to make professionalism a personal commitment and uphold integrity in service delivery.
The Sector Commander, Mrs Felicia Kalu, gave the charge during the 2026 Customer Service Week celebration in Uyo on Monday.
Kalu said the theme, “The Extra Mile,” reminded personnel that excellent customer service went beyond simply doing what was required.
She urged officers and marshals to make deliberate efforts to create positive experiences for members of the public while remaining within lawful and ethical procedures.
“As we celebrate Customer Service Week, I urge every FRSC officer and staff member to make professionalism a personal commitment.
“Above all, let us uphold integrity.
“The extra mile must never mean compromising established rules or procedures, rather it means finding lawful, ethical and professional ways to provide better service,” Kalu said.
She urged personnel to turn complaints into opportunities for improvement, challenges into opportunities for innovation, and ordinary service into exceptional service.
Kalu also urged them to make every interaction with the public an opportunity to build confidence in the Corps, warning against unnecessary delays, discourtesy, indifference, rude behaviour and incivility towards motorists.
She reminded road users that road safety was a shared responsibility, stressing that their cooperation remained vital to achieving safer roads and reducing road traffic crashes.
