The Public Complaints Commission (PCC) says it received 1,281,984 complaints in two years and resolved 716,688 of them.
The Chief Commissioner, Bashir Abubakar, disclosed this on Tuesday in Abuja while reviewing his stewardship since assuming office on September 24, 2024, alongside 37 Federal Commissioners representing the 36 states and the Federal Capital Territory.
Established in 1975, the commission investigates maladministration, corruption and abuse of office, while protecting citizens’ and non-citizens’ rights in dealings with public institutions and private organisations.
Abubakar said the commission had improved its budgetary allocation, commenced implementation of the Consolidated Legislative Salary Structure (CONLESS) from July 2026 and settled outstanding salary-related arrears, including wage awards and promotion arrears for 2024 and 2025.
He added that monthly allocations to state offices had increased, while biometric verification was conducted nationwide to establish a verifiable staff register.
The commission also created new directorates, upgraded its information and communications technology unit and call centre, and expanded staff training. More than 1,185 personnel were trained in 2024, while 3,410 had received training in 2026.
According to Abubakar, 1,070 staff were promoted in 2025 and 1,270 in 2026. He attributed the increase in complaints partly to the commission’s publicity drive and improved public access.
He announced that the PCC would hold its first Nigerian Ombudsman Conference on Thursday, with the theme “System Building and Compliance: Key Factors to Good Governance.”
