The Lagos State Traffic Management Authority (LASTMA) has reported a major success in public engagement, with its toll-free call centre receiving over 8,000 calls for complaints and feedback within its first year of operation. the statistic reflects a robust channel for communication between the public and the traffic authority.
Mr. Olalekan Bakare-Oki, the general manager of LASTMA, announced the milestone in an interview with the News Agency of Nigeria (NAN) on Tuesday in Lagos. he noted that the center, which was established on July 9, 2024, has successfully fulfilled its purpose of providing a real-time platform for road users to communicate their concerns.
The high volume of calls received by the centre is a testament to its effectiveness as an essential tool for public order and seamless mobility within the metropolis.
“Over one year now, the centre has received over 8,000 calls.
“These range from complaints about the conduct of our men, gridlock, traffic congestions and emergency situations.
“ The public equally gives us information whenever there is an accident or related issues.
“People even go as far as giving us information when there is fire outbreak in any part of the state,” he said.
The LASTMA boss said that over 95 per cent of the information was attended to promptly.
The general manager said that some people had also called the centre to praise LASTMA officers.
He disclosed that LASTMA also had a walk-in complaint centre at its head office.
He said that the walk-in complaint centre was launched alongside the toll-free call centre.
“People have equally been coming to the office to complain physically or call our attention to issues.
“The organisation has been able to leverage these feedback to upscale performance.
“This has also encouraged us to do more in terms of putting our best in ensuring seamless and free flow of goods and services across the nooks and crannies of the state,” he said.
He reiterated that the toll-free call centre operated from 8.00 a.m. to 10.00 p.m. daily and was equipped with 10 officers to handle the calls.
Bakare-Oki assured the public that the agency would continue to strive for improvement across all aspects of its operations to serve Lagos residents better.
