SERVICOM has commended the National Youth Service Corps (NYSC) for its various innovations which have led to the provision of effective and efficient service delivery to its numerous stakeholders.
This is according to a statement issued on Monday in Abuja, by the NYSC Director of Press and Public Relations, Mr Eddy Megwa.
The News Agency of Nigeria (NAN) reports that SERVICOM is an acronym for Service Compact with All Nigerians.
Established in 2004, it aims at improving citizen satisfaction by promoting service excellence in public service.
According to Megwa, the National Coordinator of SERVICOM, Mrs Nnenna Akajemili, gave the commendation at the NYSC SERVICOM Networking Committee Meeting of Nodal, Focal and Desk Officers.
The meeting had the theme: “Adopting Innovations for Effective and Efficient Service Delivery.”
She said customer satisfaction was the bedrock of every good business, adding that there was need to continuously train the personnel that were in the frontline of every service delivery for better performance.
The NYSC Director-General, Brig.-Gen. Kaku Fadah, said in its bid to ensure world class service delivery, the scheme had put in place, mechanisms for assessing the impact of its services.
Fadah was represented by the Director, Human Resource Management, Hajiya Habiba Bappah.
He said that the mechanisms had been put in place through the establishment of NYSC Radio and Television Stations, provision of suggestion boxes and toll-free telephone lines.
Others are direct mobile line communication and regular meeting with designated officers, to review commendations, complaints and suggestions from outsiders.
“These modest steps and our compliance with other SERVICOM guidelines informed the conferment of awards on the Director-General and the Nodal Officer in 2021.
“Also, in recognition of our giant strides over the years, the SERVICOM National Office elevated the NYSC to a Four-Star Organisation in 2019.”
Fadah promised continuous improvement on the training and sensitisation of NYSC field officers to work ethics, discipline and commitment, in addition to timely and transparent service delivery.
He, however, enjoined participants to come up with ideas that would further improve service delivery, through the monitoring of Corps SERVICOM Vanguards and other initiatives in all NYSC formations across the country.
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The Head, Reforms Unit Mr Abdullahi Baba, said the meeting was organised annually to prepare the Nodal, Focal and Desk Officers, who were the foot soldiers of the scheme in various departments, Area Offices, States and other NYSC formations nationwide for the task of effective and efficient service delivery.
