One of Nigeria’s leading pension managers, Oak Pensions, has said it will introduce a new mobile App as part of its commitment to continue to improve service delivery to customers from every touch-point.
Ms Omawumi Shobowale, Head of Communication, Oak Pensions, in a statement on Wednesday said the decision to introduce the new App follows a series of feedback from customers on the difficulties they have faced using the current App.
Shobowale said the new App which will be launched soon, was built and would be managed by an in-house team that understands the needs of the customers of the pension managers.
“This new app comes with an improved and easy to navigate dashboard that shows each customer’s profile details with personal information, their total contributions to date as well as details of their last contribution and quarterly statement at a glance.
“It also allows users to track benefits updates; it has a feature that ensures easier and faster ways to chat with customer care.
“It shows the location of all Oak Pensions’ branches in the country, information about pension and the pension industry, and it features regular newsletters to keep customers abreast.
“With the new upgraded app, customers will carry a customised self-service tool that solves most of the challenges usually experienced with managing their pension’s funds.
“This will reduce the stress and time involved when trying to contact the pension managers physically,” Shobowale said.
She therefore urged customers to update their app through Play Store (for Android users) and IOS Store (for Apple users) as the organisation placed premium to offering tailor-made and value-centred services to their customers across the country.
Shobowale urged Nigerians and customers to contact the customer care on 07002255625 or 01-2953095, or email [email protected] or their website at www.oakpensions.com.
